For businesses looking for assurance that should something go wrong, support is available immediately to resolve issues – large or small – our telephone and remote package is the answer.
Each call is taken by one of our experienced and knowledgeable, Runcorn based engineers, so you can rest assured you will be speaking to someone local who will understand and fix the problem.
If we can’t resolve the issue over the phone, we will connect into your computer and aim to fix it remotely. All telephone and remote work is included in this package, regardless of the time taken – from 2 hours to 2 minutes.
In the unlikely event that we can’t fix a problem remotely, we will then arrange an onsite visit at a pre-agreed rate, so there are no surprises.
- Ongoing Monitoring
We will constantly monitor all your servers & network equipment to ensure it is running smoothly. If we detect a problem we will rapidly take action to fix the issue to keep you up and running.
- Continuous Remote Maintenance
As well as monitoring your systems we will pro-actively apply updates and other maintenance actions such as defragmentation and reindexing.
- Telephone Support
Whether you need to report a problem or would like to help doing something, we are available by phone and email when you need us most.
- Remote Support
For those times when you need someone to see exactly what you are doing we can connect straight into your machine and either fix the problem without having to talk you through complicated tasks over the phone.
Why you should choose us?
The number one reason to choose us for your IT support is because we care about keeping your business IT systems running. We are not a large faceless company, we strive to surpass your expectations every time.
We specialise in supporting small businesses, and we have years of experience doing just that, so you will always be our priority.