Experienced IT Support Technician

hiringInstallingIT are looking for an experienced, adaptable & driven IT technician to join our team based in Runcorn. The role will involve working across all sections of the business, including IT support, installations, as well as hosted & connectivity solutions; making it ideally suited to a dynamic engineer looking for an interesting role.

We are an award winning, growing, IT Company focusing on providing quality IT services to small and medium businesses across the North West. Therefore the candidate will need to show a passion for customer service while providing a professional service to our clients, both on-site and off-site.

You will be required to work both independently and as part of a team to solve complicated issues, sometimes under a great deal of pressure. We are looking for a candidate that can grow with the company, while maintaining the high standards our clients expect from day one.

The position will require previous experience in the field, and an in-depth knowledge of all the subjects below:

  • Networking
  • Routing & DNS
  • Windows Server 2003-2012R2
  • Exchange Server 2007-2013
  • Managed & Unmanaged Switches
  • Cisco, DrayTek & Zyxel Network Hardware
  • Cabling (Cat 5 & 6)
  • Windows XP – Windows 10
  • PSTN & ADSL Faults
  • Wireless Setups & Faults
  • Web Hosting & Domains
  • WHM/cPanel + Plesk
  • Microsoft Software Licensing
  • VMWare ESXi
  • SIP/VoIP

As well as the technical skills and knowledge you will be expected to have excellent communication skills; explaining complex situations to clients and diagnosing difficult problems over the phone are essentials parts of the job.

The position will allow a technically confident candidate to use their problem solving skills to thrive in a great work environment covering a broad range of technologies. InstallingIT’s unique position as a quality one-stop provider of IT solutions and support will give the successful candidate a great opportunity to have a varied and interesting career.

Our standard working hours are Monday – Friday 8:30-5:30, however due to the nature of IT you may be required to work outside these hours as and when needed.

To apply, please send your CV and covering letter to jobs@installingit.co.uk.

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