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6 Years at The Heath Business Park

The Heath Business ParkAfter a busy month it suddenly dawned on me that we had just passed our 6th aniversary at The Heath Business Park. How time flies.

Over that time we’ve expanded from a small office in the reception block to multiple offices in A block.

We’ve picked up many clients over the years, and the increasing team have continued to focus on providing reliable IT support with a focus on going the extra mile for each any every one.

Not only have we continued to provide quality business IT support, we’ve launched PurchasingIT & HostingIT to giving clients an all in one IT solution provider.

We couldn’t continue to grow and offer the service we do without our valued clients, both at The Heath, throughout Runcorn and across the country, so I’d like to take this opportunity to thank all of them.

Broadband Migration Is Changing – MAC Codes are going

Mac Codes GoneAs some of you will be aware the process for migrating your broadband connection (BT Wholesale based) has been the same for quite a while. Namely, obtaining a MAC code from your existing provider and giving that to your new provider. Your new provider could then use this to initiate a migration of your broadband. There are certain exceptions to this, when transferring to an LLU provider (Sky & TalkTalk for example).

From 20th June the MAC Code system is being replaced by what’s called a Notification of Transfer (NoT) system. Simply put, your new provider requests a transfer of your broadband, your current provider is then notified. At this stage the existing provider should then contact you to confirm you wish to transfer the connection, and reject the transfer if you don’t. For any of you familiar with transferring phone line rental this is the same system in place for that.

With the introduction of the new system, the time for a transferring your ADSL or FTTC connection is actually increasing from 5 to 10 days to allow enough time for your existing provider to determine if the transfer request is real. However technically providers had 5 days to issue a MAC Code to you, so pushing the requirements to the limit there isn’t a big change to the migration time.

Ofcom, who regulate the industry, have specifically dictated that a losing provider should not perform any “retention activity” when they receive a transfer request. In essence this means that a broadband provider can’t receive a transfer request and then call you to say, “if you stay we will give you 20% off”, it simply must be to confirm they do with to transfer. That’s not to say I wouldn’t expect a provider to explain the implications to the customer, whether that be in termination charges, or what the technical affect would be.

The Good Side

What it will do is remove those sometimes difficult phone calls to your provider to get a MAC code while they desperately get you to stay, and also those situations where you can’t work out who your provider is; which can only be a good thing.

What To Watch

The NoT system does expose itself to what is known as “Slamming”, which is where a fake transfer request gets initiated. These can either be by a provider you haven’t actually agreed to transfer to yet, or by someone not connected to you at all. Because the system works by allowing the transfer unless it is explicitly rejected, there can be situations where people try their luck at transferring a connection without permission. However as long as you are with a reputable provider and don’t ignore their communication about a transfer you don’t need to worry too much.

As a word of reassurance, this system has been used by the industry for line rental transfers for a long time, so providers like us (HostingIT) are very used to dealing with it.

Overall if you are with a reputable provider you probably won’t notice much difference, and maybe it’s the time to easily transfer your broadband without having to phone your current provider for a better service.

If you would like any more information on these changes please call us on 01928 207 057 and one of the technical team will be happy to help, whether you are interested in taking one of our Business Broadband Services or just want a bit more information.

Domain Names – Make Sure It’s In Your Name

Having been dealing with another client has moved to us for their web hosting because of bad service by a previous provider I thought I would tell the story here as a warning to others.

For those of you that are not aware, when you register a domain name it is registered with a name associated with it – this is the legal owner; known as the Registrant. As it is your domain this should always be in your name (or your companies) – no excuses.

Quite often when you start a business registering the domain name is one thing in a list of 3000 that you need to do, but please take the time to make sure it is in your name. You can do this by doing a whois lookup and checking who the registrant is showing as.

It might seem like a small thing, but it can soons develop into a big problem as I have seen far to many times. This latest scenario started when our client found a company to host his website and deal with setting his email up, he naturally trusted this person and asked them to register the domain for him. This all happened and the client has been paying for the domain registration and renewals every couple of years. Five years on and the client starts having major problems with the web host, so they want to move, this is when it is discovered that the domain has actually been registered in the web hosts company name, not the clients. When the clients asks the host about it, they say that it isn’t the clients domain at all and they can’t have it.

This is still an ongoing battle, but it serves as a serious warning to check who the domain is registered to. 90% of web hosts, designers & developers are completely trustworthy and register domains as they should be but unfortunately, as with most things, its the other 10% that let everyone down. I’m not saying this as a company that provides domain registration to scare people, but as an IT professional that has seen too many of this situations arise.

I will post another article on viewing your Whois record soon along with more information about the details of domain registration, but in the meantime if you need any free advice on domain registration please get in touch and I will be happy to help.

Technology at The Hay Festival

While spending the, unusually sunny, bank holiday at The Hay Festival there was an abundance of technology around – despite the origins of the festival being books.
From the festival goers using their iPads as cameras to Sky TV filming some TV shows; even including me updating our blog from my BlackBerry; there was some form of IT everywhere you looked.
With my day to day job being very focused on IT systems to get jobs done for businesses it rare for me to get a chance to really sit back and watch the majority of the technology being used purely for pleasure.

Our brand new blog

With the start of a British sunny weather we are launching our brand new blog.

As a small, friendly IT company we have a passion for providing you with information you will find useful and hopefully interesting.

As much as we can we will try and keep this blog upto date with new developments and changes in the IT world.

Hopefully this will be a helpful and interest resource, but as always, if you have any immediate questions please give us a call and we will be more than happy to help.

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